Website information · Updated 8 November 2026
Privacy Policy
Who we are
Hayes Chemical Solutions Ltd (HCS) is responsible for personal information supplied through this website and in business enquiries. Our company number is 17361544 and our registered office is 15 Knights Close, Burbage, Hinckley, England, LE10 2QN. Contact info@hayeschemicals.com about your information or this notice.
Information we use
We use the name, business contact details, company information, product requirements, quantities and messages you provide when you enquire or correspond with us. When you submit a website enquiry, we also include the public page on which that page load began and a broad referring-source category, where available, to understand which website routes generate enquiries. This does not use cookies, browser storage or visitor identifiers; raw referring URLs and search queries are not included. A source may be unavailable, and a search referral does not by itself distinguish paid from organic traffic. Our website and service providers also process technical information needed to deliver and protect the service, such as network addresses and request logs. Please do not include sensitive personal information in the enquiry form.
Why we use it
We use business contact information to respond to enquiries, prepare quotations, source suitable material, manage commercial relationships and arrange agreed supplies. Our lawful basis for business correspondence is our legitimate interest in conducting a chemical sourcing and trading business. Where you personally ask us to take steps towards a contract, or are a party to it, processing necessary for those steps or that contract relies on the contract basis. Records required by law are retained to meet legal obligations.
Sharing with suppliers and other parties
Routine supplier sourcing discussions use anonymised technical and commercial requirements. We do not routinely disclose a customer’s identity or contact details to suppliers. Identifiable information is shared with commercial partners only where necessary for an agreed supply or delivery arrangement, or with the individual’s permission, and limited to what is needed. Information may also be disclosed to professional advisers or authorities where required for legal obligations or a legal claim.
Service providers and international processing
The website and enquiry records use IONOS services. Website submissions are processed through Web3Forms for email delivery; HCS uses Microsoft 365 for correspondence and HubSpot for business relationship records where relevant. These providers process information to deliver their services. Web3Forms operates from India and uses infrastructure in multiple regions. Its published data-processing terms describe international-transfer safeguards, including Standard Contractual Clauses. Other providers may also process information outside the UK. Contact us for details of the providers and transfer arrangements relevant to your enquiry.
How long we keep information
Our retention period for personal information in HCS-managed unsuccessful or dormant enquiries is 24 months after the last meaningful contact, unless an active transaction, legal obligation or dispute requires longer retention. At that point, we review the records and delete or anonymise information that is no longer needed. Active customer and supplier contact records are kept while needed for the relationship and reviewed when it ends. Required accounting and transaction records are generally retained for six years after the end of the financial year concerned, or longer where legally required. Service-provider copies and security logs have separate retention arrangements: Web3Forms states a maximum of three years for form-submission data, subject to earlier deletion or a shorter plan limit.
Your choices and rights
Providing the required contact and enquiry information lets us respond; without it we may not be able to handle your request. Optional fields can be left blank. Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal information. You can object to processing based on legitimate interests, including business contact processing. Where we rely on consent, you may withdraw it. Contact info@hayeschemicals.com to exercise your rights. These rights are subject to applicable conditions and legal record-keeping requirements.
Questions or complaints
Please contact HCS first if you have a question or concern about personal information. You also have the right to complain to the UK Information Commissioner’s Office (ICO). We do not use the enquiry form to make automated decisions that produce legal or similarly significant effects about you.
Contact: info@hayeschemicals.com. Privacy Policy · Cookie Policy · Legal Notice